Refund and Return Policy

Effective Date: March 12, 2025

At Vipali, we want you to be completely satisfied with your Louis Vuitton bag purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process, ensuring a smooth and hassle-free experience. Please read our full Refund and Return Policy below to understand the terms and conditions.

1. Return Eligibility
To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition with all tags, packaging, and accessories intact.
  • Returns must be requested within 30 days from the date of delivery.
  • The item must not show signs of wear, damage, or misuse.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product or defective items).

2. How to Initiate a Return
To initiate a return, please follow these steps:

  • Contact our customer service team at info@vipali.xyz or call us at +1 732-428-4340 to request a Return Merchandise Authorization (RMA) number.
  • Include your order number and a brief description of the reason for the return.
  • Once you receive the RMA number, securely package the item and send it to the address provided by our customer service team.
  • Please ensure that the return package is properly insured and trackable to avoid any issues during shipping.

3. Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

  • Refunds will be issued to the original payment method used for the purchase.
  • If the return does not meet our return policy criteria (e.g., item is damaged or used), we reserve the right to refuse a refund.

4. Exchanges
At Vipali, we currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product. Please note that the item being exchanged must meet our return criteria.

5. Non-Returnable Items
For hygiene and safety reasons, some products may not be eligible for return or refund. These include:

  • Items that have been used or altered.
  • Sale or discounted items.
  • Items that are not in their original packaging.

6. Defective or Damaged Items
If you receive a defective or damaged Louis Vuitton bag, please contact our customer service team immediately. We will arrange for a return at no additional cost and provide a full refund or send a replacement item, depending on your preference and stock availability.

7. Google AdSense and Third-Party Advertising
As part of our commitment to transparency and complying with AdSense guidelines, we ensure that all our refund and return processes are straightforward and clear. We also make sure that any third-party advertisements we display do not interfere with your rights to returns or refunds.

8. Changes to the Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, with the updated effective date clearly stated at the top. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us at:
Vipali
Email: info@vipali.xyz
Phone: +1 732-428-4340
Address: 1048 Finwood Road, Newark, New Jersey, United States
Website: https://vipali.xyz/

Thank you for shopping with Vipali. We are committed to providing you with the best shopping experience and customer service possible.